PoliciesRefund policy
Last updated: January 2025
We want you to love what you buy. Because digital products are delivered instantly and can't be returned, our refunds follow these rules:
14-day satisfaction guarantee
If an ebook, audiobook or template doesn't meet your expectations, contact us within 14 days of purchase with your order reference and a short explanation. Eligible refunds go back to your original payment method within 5–10 business days.
Exceptions
- Online courses where more than 30% of the content has been viewed or downloaded.
- Products bought at a discount of 50% or more, or as part of a bundle sale.
- Repeated refund requests that suggest abuse of the guarantee.
Faulty or incorrect files
If a file is damaged, incomplete or not as described, we'll replace it — or refund you in full — at any time.
Professional services
Services are quoted individually. Deposits are refundable until work begins; after that, refunds are pro-rated to the work not yet delivered.
After a refund, access to the product is removed from your library.
Privacy policy
Last updated: January 2025
This policy explains what personal data Digital E-Commerce Store collects and how we use it.
Data we collect
- Account data: your email address and any profile details you add (name, phone, country, company).
- Order data: products bought, amounts, dates and order references.
- Payment data: processed entirely by Stripe. We receive confirmation of payment but never your full card number.
- Service requests and messages you send us, including attachments.
- Newsletter: your email address, only if you subscribe.
How we use it
To deliver your purchases, provide your library and invoices, answer support requests, carry out services you order, prevent fraud and — only with your consent — send newsletters.
Sharing
We never sell your data. We share only what's necessary with trusted processors such as our payment provider (Stripe) and hosting provider.
Your rights
You can access, correct, export or delete your personal data at any time, and unsubscribe from emails in one click. Contact us to make a request.
Security & retention
Data is transmitted over encrypted connections. We keep order records as long as required for accounting and tax purposes, and other data only as long as your account is active.
Terms & conditions
Last updated: January 2025
1. Agreement
By using this website and purchasing products or services, you agree to these terms.
2. Digital licence
When you buy a digital product you receive a personal, non-transferable licence to use it. Templates include a commercial-use licence unless stated otherwise. You may not resell, redistribute, share or publicly post purchased files. Multiple quantities grant additional individual licences.
3. Prices & payment
Prices are shown in the store currency and may change at any time; the price at checkout applies. Orders are confirmed only after the payment provider confirms the transaction.
4. Delivery
Products are delivered digitally through your account library immediately after payment confirmation.
5. Accounts
You're responsible for keeping your sign-in details secure. We may suspend accounts involved in fraud or licence abuse.
6. Intellectual property
All content remains the property of its authors and of Digital E-Commerce Store.
7. Liability
Products are provided for educational and informational purposes. They don't replace professional medical, legal or financial advice. Our liability is limited to the amount you paid for the product concerned.
8. Contact
Questions about these terms? Use the contact form above.
